Refund Policy

Defective, Wrong items
Upon customers request, Now in Seoul will investigate the cases and make replacement or refund

Unwanted items
After return process and investigation, we refund the amount of the return product.
It takes 5-7 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer’s billing schedule.

VAT and Import Taxes may have to be paid at the reception of the order.
From July 1, 2021. VAT is charged on all commercial goods (E-commerce consignments) imported into the EU, regardless of value.

Therefore, the reimbursement of an order is not accepted by Now In Seoul if the client refuses to pay taxes of the order. 

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